Ryanair cancelled flight in Morocco: Find out your rights
A technical problem may be the cause of the sudden cancellation of several scheduled Ryanair flights departing from Morocco. It could also be a pilot or air traffic controller strike, or bad weather…
Canceled Ryanair Flight: Understand your rights
Ticket refund
When a flight is canceled and the airline (Ryanair) is unable to rebook its passengers on an alternative flight or the passengers refuse to take it (after the waiting time at the airport exceeds the 5-hour threshold), the Irish carrier must provide a full refund of the unused portion of their flight tickets.
– How do I request a refund from Ryanair?
In this type of situation (canceled flight), it is possible to request a refund of your plane ticket, and to request it, you will only need to complete this online form.
Financial Compensation
Ryanair passengers are entitled to compensation for the inconvenience caused by the cancellation of their flights. And according to European Law 261/2004 EC, which applies to EU-based airlines like Ryanair, the latter owes each of its passengers booked on its canceled flight compensation in the amount of:
- €250 for a short-haul flight (less than 1500 km)
- €400 for a medium-haul flight (between 1500 km and 3500 km)
- €600 for a long-haul flight more than 3500 km
Compensation must be paid to the passenger once the following conditions are met:
– The flight is canceled due to an internal problem within the airline (technical/mechanical breakdown, pilot strike or shortage, etc.)
– No force majeure event: bad weather, strike external to the airline (such as an air traffic controller or ground crew strike), runway problems, war, or natural disaster, etc.
– The passenger would not be informed of the cancellation of his flight in advance (at least 14 days before departure).
Compensation in the form of a voucher
This is one of the most common forms used by airlines to compensate their passengers who are victims of flight cancellation. However, travelers should be reminded that if they accept this voucher, they automatically waive their right to monetary compensation.
In case of missed flight connection
For passengers who missed their connection following a delay on the Ryanair flight and lost a day of stay because the plane left the next day at the same time. They may also be compensated under European law.
At the airport, the passenger is entitled to treatment which includes refreshments and meals, where applicable a night in a hotel and reimbursement for transfers between the temporary accommodation and the airport. He must also have the possibility of making two telephone calls, faxes or emails free of charge.
Defend your rights as an air passenger
When a flight is canceled, the first step is to keep your plane ticket. And regarding the claim for your compensation, it is better that you call on experts in airline consumer law. The advantage of entrusting your file to these specialists is that they will be responsible for your file, even if they charge a commission of 30% on the amount paid by the airline (in the event of settlement of the file only).
To do this (send your file to a lawyer), simply complete the form above
At the beginning, you will first have to check your eligibility for lump-sum compensation. To do this, complete the fields of the form, starting by indicating the two airports making up your itinerary, the case being the cause of this cancellation, the cumulative delay, then the flight number, etc.