Air Rewards: A program and account for the family

Air Rewards: Here’s how to open a family account

The airline Air Arabia Maroc has added to its loyalty program a Family Account which can accommodate up to eight members.

As part of the policy of modernizing its loyalty program and with the aim of always offering more advantages to its loyal customers, the airline company based at Casablanca airport has unveiled its new program which now allows members automatically pool loyalty points, and have faster access to award tickets and other benefits offered by the program: excess baggage, upgrade awards, accompanying awards, etc. This free loyalty program has a family and collective vocation.

The Family Account can account for up to eight2 members of the same family. The family manager (adult, parent or adult child), designated for simplified account management, can thus join forces with a maximum of 8 family members – spouse and / or children.

Each member has a personal card and an account. Only the person in charge of the Family Account can make requests for bonuses. To be eligible for this “Family Account”, at least two people are required (spouse and / or child (ren)); all family members must also be individually enrolled in the Air Rewards program.

The designated manager connects to his personal space and goes to the section: My Account> Family Account Registration: he can then enter the information on the respective accounts of his family members on the online form.

Air Arabia Maroc specifies that a member of its rewards program cannot be part of more than one Family Account. Once the online form is completed, a notification email is sent to the manager with the pre-completed membership form.

The Family Program, which allows members to accumulate their miles to redeem them more quickly, is offered to all members of the Air Awards program. In addition to the spouse and children, they will be able to add their parents as family members

Expiring miles may be extended at minimal cost

The particularly popular benefits including unlimited lounge access for members of this rewards program, check-in at a dedicated counter and priority boarding remain unchanged. At the same time, the Arabian airline has improved the overall experience for its members by introducing more flexible and more family-friendly benefits: additional lounge access for members and their guests, bookable upgrades for members, and their also allowing them to retain their status for one year if they have to temporarily reduce their travel frequency.

Air Arabia Maroc officially launches its loyalty program, called “Air Rewards”, allowing the most regular travelers to benefit from exclusive advantages.

With this origralle of loyalty, the low cost Emirati main objective is to retain even more the hundred thousand frequent passengers including twenty miles in Morocco.

Following a successful test phase with more than fifteen thousand customers over a period of eighteen months, the program is now available and deployed throughout the Air Arabia Maroc network.

The advantages of the Air Rewards program

By becoming a member of this reward program, the passenger no longer has to wait to collect points. Among the main advantages, beneficiaries of the program notably have the opportunity to:

– Change flights as much as they want free of charge and without limit,
– Change the passenger’s name without commission,
– Benefit from the Air Arabia Maroc price promise: members of the reward program will always have access to the lowest prices. If passengers find a lower fare on another booking medium, the company will reimburse the difference,
– Take advantage of the lowest fare guarantee: the airline compares all its fares with those of other airlines in order to offer the lowest fares to Air Rewards members,
– Secure early bird sales and special offers: Members will be the first to learn about new routes and benefit from exclusive presales and special offers,
– Benefit from a dedicated customer service: a customer service team is fully dedicated and available to members.

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