Do you want to make a complaint to Ryanair?
Any passenger with a valid Ryanair flight reservation may be entitled to compensation if they believe the delay entails compensation. Their sudden flight cancellation was due to internal airline issues and not to extraordinary circumstances, as reported at the airport, or if they were asked to leave the plane due to overbooking. All of these situations likely entitle them to a refund and monetary compensation. However, passengers must first report their situation to Ryanair and submit a claim to their customer service.
Flight delayed or cancelled: How to file a claim with Ryanair?
Was your flight delayed by more than 5 hours or canceled? Use this form to request a refund for your flight ticket.
When you click on this link, you will be taken directly to the form to report your dispute to Ryanair. Simply fill it out as instructed. Mandatory questions are marked with an asterisk (*) next to the question, such as departure point, destination, flight number, and the nature of the request. These are mandatory information for the airline’s customer service team to ensure your report is successful.
The applicant must complete their report by providing the information they wish to communicate to Ryanair via the available comments field. They can also, if necessary, attach files (images) to further support their situation.
Lost or misplaced baggage
More and more luggage fails to arrive safely when traveling by air and many unforeseen circumstances can lead to your baggage going missing or being damaged during the flight. In any case, such a situation requires submitting a claim to Ryanair in order to obtain compensation.
If your baggage is lost, you have 7 days from the date you received it.
If your baggage is lost, you have up to three weeks (21 days) to file a claim and request a refund and/or compensation (generally capped at €1,200).
Submit a claim to Ryanair online: How does it work?
Easily claim your lost or damaged baggage reimbursement online from Ryanair’s customer service. Use this form to submit your claim to customer service.
Start by filling in the fields relating to the passenger’s personal information:
– Flight booking number or reference
– Baggage Injury Report (PIR) file number
– Title
– Passenger’s (claimant’s) first and last name
– Security code (Captcha).
Attach supporting documents: This can include a copy of the flight ticket reservation, boarding pass, and a photo showing that the bag was damaged.
Click the confirmation button in your email: A Ryanair customer service representative will review your claim before getting back to you with a satisfactory response.
Wait for a response from Ryanair customer service: When you submit your complaint to Ryanair, specialized customer service agents will handle it, and your request should receive a response within a few days.
Most often, the agent will get back to you by email with the appropriate response to your complaint.