File your complaint Royal Air Maroc online

Several ways to file your complaint with RAM

The passenger who has not been able to board his Royal Air Maroc flight as planned can undoubtedly request the reimbursement of the amount of his reservation from the company of the kingdom which should be directly responsible for the disruption of his trip.

We can indeed ask to be compensated by this air carrier during the week for which the flight was canceled or started with a delay of more than 3 hours.

Complaint procedures: How it works?

Fill in the recommended fields on the form, any starred box must be completed before sending your claim to Air Indemnite.

Important: Your flight must be from the European Union.

The elements to be filled in on the form must be correct, the processing of your letter may take several days. You can call the customer service of the French operator to follow the progress of your complaint request.

Did you have to spend several hours at the airport due to the flight delay? Has your flight been canceled? You are then among eight million passengers who do not know their rights in the event of delay or cancellation of their connections. Travelers who have arrived at their final destination after a minimum of three hours delay may obtain compensation.

Regarding the compensation for a flight delay served by the airline Royal Air Maroc. Passengers can only claim compensation if their flight is from a destination that belongs to the European Union.

Important: Do not be surprised if you discover that your air carrier is excluded from responsibility for the delay on your flight. Unpredictable events can cause this kind of damage to the airport, namely:

– Dangerous weather conditions
– Sudden strike of staff
– Problems outside the control of the air operator.

Qualifying flight?

Depending on the time and the length of the overhead line, it is possible to obtain up to 600 euros:

€ 250, if the distance of the route exceeds 1500km,
€ 400, if the distance traveled is less than 3500km,
€ 600, if the distance between the departure and arrival airports exceeds 3500km.

15 Replies to “File your complaint Royal Air Maroc online”

  1. Mrs Akinpelu

    My name is Mrs Tolani Akinpelu. I travelled with my granddaughter Miss Olivia Anthony
    1 Walkynscroft . Firbank Road. London
    Travel Date: 23-SEPT-2022 Flight; AT801 LHR to LOS VIA Casablanca
    Dep: 18:10

    The Air Moroc definitely was aware of the Air Traffic Controllers planned strikes yet failed in its obligations to inform its passengers in good and reasonable time. Air Moroc also failed to update flight information on its website. Every airlines that uses French-speaking West Africa and Madagascar aviation safety agency ASECNA were aware of the planned strike would affect the regions and flights.
    We the passengers did not know of this strikes however, we travelled by Taxi cab to the heathrow airport at a cost of £82.00. we waited on the queue at the check-in desks for hours. The air moroc staffs attitude were so very unhelpful and indifference, they treated us the passengers with such contempt the airport Securities CAA securities were called to intervene and calm the worried passengers who were clearly frustrated and demanded to be checked in for the flight because at this point we were worried that we were going to missed our flight and the aircraft would leave without us the passengers.
    Moreover, we the passenger did not know that there were strike of Air Traffic Controller were going on. But surely, Air Moroc was aware yet failed to disclose to its passengers.
    Other Airlines were aware and informed their passengers accordingly. Why not Air Moroc?
    We have had to return home by taken another Taxi cab cost another £88.00 from heathrow. We did travel 5 days later on the 28-Sep-2022 by then my granddaughter have had to pay for another Covid 19 test, paid another fees for the Covid declaration in Nigeria. Our expenses incurred added up as a result of Air Moroc negligence of duty.
    We were not offered any food, drink or accommodation for missed flight as required by The Regulation.
    Consequently, I claim compensation for my granddaughter and myself.

  2. Osagie Black Rice

    I travelled with your airline Royal Air Maroc from Lagos to Amsterdam, with a stop over @ Casablanca but the flight came late from Casablanca to Lagos, after about three hours delay, we finally flew to Casablanca, but my boarding pass generated in Nigeria to Amsterdam was taken and a new one issued for the next day Monday 8th January 2024, I was taken to Relax Hotel for the night, the next day the flight was also delay for almost three hours, and when we finally arrived Amsterdam, my luggage did not come with it, two suitcases of 23kg, grey and a smaller on of about 18kg black in color, I reported to DNATA, where I was given a form to fill.

  3. Abdulrasheed Ademola Abdulazeez

    I travelled with my four (4) children from Nigeria (Muritala Muhammed International Airport, Lagos) to London via Casablanca Airport on 15/12/2023, unfortunately we missed our flight to London from Casablanca. My children and myself had to stay for the next flight which was scheduled for 16/12/2023. Each of us had 2 pieces of 23kg luggage. Getting to Gatwick airport London, we discovered one of our luggage was missing. I searched for it for 3 hours looking everywhere or probably someone will bring it back but all to no avail. This is a really terrible experience.

  4. Olawale Paul Olaniyan

    I am Olawale Paul Olaniyan i fly your Airline friday 1st of Sept. 2023 from Muritala Muhammed in Nigeria to Montereal in Canada upon arrival I was unable to get one of bags, I immediately complained at your luggage complaint desk at montreal which I was gave a form to filled. Since I have calls your customer service center line several times with no good reply and never positive feedback about the delivery of my bag. if till saturday 23rd of Sept. I did’nt get my bag so prepare to hear from lawyer.

  5. Annita Ajebua

    I traveled from Douala to London on 26/06/2023 via Casablanca. when I got to London, My luggage is nowhere to be found. I spent almost 2 hours at Heathrow airport, hoping that my luggage might appear to no avail.

    I am a strong believer in promoting Africa, the reason I would choose Royal Air Maroc for traveling. One of the weak points I have noticed with this airline is poor communication. I am so disappointed

  6. Jason smith

    Filed a claim 6 months ago for delayed flight from malaga to dubai via casablanca & 1 lost case
    The flight was delayed by 3 hours at malaga airport causing us to miss our connection flight to dubai leaving us at casablanca Airport for over 10 hours plus on arrival dxb you lost 1 suitcase didn’t get it for 6 nights after a nightmare 27 hour journey the worse we have ever been Subjectrd to by an airline company sarah Fitzgerald started a claim in January 2023
    You wrote an email in February 2023 admiting fault asking us for our bank account details to pay us both €600 compensation as is our right under EU law
    You paid sarah Fitzgerald on 4/5/23
    You have not payed my €600
    We have been contacting through email & Twitter your company keeps making excuses about not making the payment due to being busy & over run by high claims
    How is it sarah has been paid but I have not you still keep on making excuses that it’s in process some 6 weeks later im still no wiser when I will recieve my €600 compensation owed to me under EU law

  7. Abuku Bolanle Ufuoma

    I travelled from Heathrow to Lagos on the 9th of April via your airline. On arrival, one of my bags were missing. All efforts to find it have proven abortive.

    Name: Abuku Bolanle Ufuoma


    Best Regards

  8. Idowu fiyinfoluwa adedoyin

    Good day.
    I will like to bring to your notice that my luggages was damage on Tuesday February 14 2023 from Lagos(muritala Muhammed airport) Time (5:10) to Casablanca (Mohammed airport)Royal air maroc AT 554..(BOEING 737-800 WINGLETS) and connecting from Casablanca(Muhammed airport) AT 800 Time(13:30) to Arrived at London( Heathrow) time (15:50).BOEING 737 MAX 8..
    I am really disappointed on how my luggages were damage and I will not take it likey if I do not get refund for my luggages because it cost me over 500 us dollars and as a reputable airline such activities should not occurred…i have made a complaint since arrived at the Heathrow London, the airport authority ask me to write an email to royal air maroc.. please kindly reply me and make an urgent appropriate arrangements to refund my luggage as soon as possible..I will really appreciate..
    Below is the picture of my damage luggages..
    Thanks and do reply me as soon as possible.

  9. abderrazzak SENHAJI

    Hi. I travel 23.01. 2022 from London to Oujda morocco I did not receive my suite cases for 5 day no one care which is very disturbing on top of it all my suite cases are damaged and wet all my staff get split am not happy about it..this Morden days things like this should not be happening the worse fly i had ever

  10. Hawa Angeline Kamara

    I was disrespected and brought to public ridicule by some of the staffs at the Aviapartner, the staffs that are responsible for Air Maroc. This is very disheartening and unprofessional on their part. I believe everyone should be treated equally regardless of their skin color or statuses in society. From what I experienced, it had the propensity of ruining my mental stability. I am writing this in tears as I think about what I went through in the hands of the staffs and supervisors handling Air Maroc. I lost lots and lots of personal stuffs. I kept buying new tickets and they kept rejecting me to have access to the services I had already paid reasons best known to them. One instance, was I had two vouchers from my previous trips and they refused to allow me use them simply because they wanted me to paid a €1000,00 just for two bags. And each time I was asked to reduce my bag, they will demand I put the excess belongings in the trash near them so that they could take for themselves. I was never allowed to put my stuff in the general garbage. I lost everything. They played games with me by making me to lose my items.

    I am very frustrated at the service I received. Losing medications, personal stuffs and everything pained me so much but I had to because I just wanted to see my family after three years of being apart. You need to probe into this in order to curtail their behavior. Today it is me, but who knows who might be their next victim? 

  11. Abdul Kamara

    Hi. I travel 13th December 2022 from London to Freetown I did not receive my suite cases for over week which is very disturbing on top of it all my suite cases are damaged and wet all my staff get split am not happy about it..this morden days things like this should not be happening.

  12. Nina Vorobyeva

    I’ve a case opened with the RAM.
    I need a confirmation Email stating the amount that was returned and a statement that this rerurn is final and the rest will not be covered.
    I wanr to mentioned that I’ve sent multiple Email to, called RAM multiple times and visit New York Office of RAM regarding this matter.
    I’m asking the attention to my case and Email stating the return policy.

  13. Emmanuel Kaljob Bilikha

    Hi I was supposed to arrive the U.K on the 2nd of May 2022 based on my initial itinerary but I arrived on the 3rd of May 2022. I was obliged to spend the night in Casablanca and hence lose out on the transactions I had to carry out in England.
    My initial itinerary stipulated that I had to leave Yaounde, Cameroon at 5am on the 2nd of May, but it was changed to 8am, and I ended up leaving Douala, Cameroon at about 11am. Due to this delay, I missed my connecting flight in Casablanca that was supposed to take me to London Heathrow on the 2nd of May 2022 at 16:50. I was therefore left with no choice but to spend the night without my luggage and with very minimal amenities. After the overwhelming trip, I finally arrived the UK on the 3rd of May at 16:41.
    For the reasons stated above, I request a maximum refund possible for damages.

  14. Said Chawad

    in ref to Booking: R9V69T, I would like to have full refund to my 2 return tickets from Casablanca to New York JFK on Dec 5th 2021.


  15. Sawde Salifou Labo

    I need a refund for a ticket that I purchased before COVID, which has been more than two years now. I called several times, sent numerous email and no response. I am on the verge of suing at this point since your 800 doesn’t work or no one answer either my call or email.

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