File your complaint Royal Air Maroc online
Several ways to file your complaint with RAM
The passenger who has not been able to board his Royal Air Maroc flight as planned can undoubtedly request the reimbursement of the amount of his reservation from the company of the kingdom which should be directly responsible for the disruption of his trip.
We can indeed ask to be compensated by this air carrier during the week for which the flight was canceled or started with a delay of more than 3 hours.
Complaint procedures: How it works?
Fill in the recommended fields on the form, any starred box must be completed before sending your claim to Air Indemnite.
Important: Your flight must be from the European Union.
The elements to be filled in on the form must be correct, the processing of your letter may take several days. You can call the customer service of the French operator to follow the progress of your complaint request.
Did you have to spend several hours at the airport due to the flight delay? Has your flight been canceled? You are then among eight million passengers who do not know their rights in the event of delay or cancellation of their connections. Travelers who have arrived at their final destination after a minimum of three hours delay may obtain compensation.
Regarding the compensation for a flight delay served by the airline Royal Air Maroc. Passengers can only claim compensation if their flight is from a destination that belongs to the European Union.
Important: Do not be surprised if you discover that your air carrier is excluded from responsibility for the delay on your flight. Unpredictable events can cause this kind of damage to the airport, namely:
– Dangerous weather conditions
– Sudden strike of staff
– Problems outside the control of the air operator.
Depending on the time and the length of the overhead line, it is possible to obtain up to 600 euros:
€ 250, if the distance of the route exceeds 1500km,
€ 400, if the distance traveled is less than 3500km,
€ 600, if the distance between the departure and arrival airports exceeds 3500km.